Understand billing for cloud apps

Owned by Carlee Potter
Last updated: Nov 18, 2022
1 min read

Cloud apps are priced based on the number of users in your Atlassian product. For example, if you have Confluence Cloud (25 users), you pay the 25-user price for each app installed on the product.

Currently, only paid apps are available for you to manage from admin.atlassian.com/billing/. If you’re using any free cloud apps, they will not be shown.

Billing for Jira Cloud apps

Jira Cloud apps are priced based on the maximum number of users of Jira products on your site.

For example, if you have Jira Software (100 users), Jira Service Management (80 agents), and Jira Work Management (50 users) on the same site, you’ll pay the 100-user price for each Jira Cloud app installed on your Jira products.

Using the same example, if you cancel your subscription to Jira Software (100 users), you’ll now have Jira Service Management (80 agents) and Jira Work Management (50 users). From the start of the next billing cycle, you’ll pay the 80-user price for each app installed across your Jira products.