Manage users
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Atlassian product pricing is based on the number of users who can access the product, as well as the product plan (Free, Standard, or Premium). The site admin manages users for the site’s products.
For monthly subscriptions, we offer per-user pricing. When users are added, they’re automatically counted towards billing even if they don't accept your invite or log in. We’ll charge the card on file each month for the number of users tied to your product subscription.
Check the number of users for your product
To see the number of users for each cloud product:
Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
On the Subscriptions page, you’ll see the number of billable users for each product.
Free plans are available for up to 10 users (or three agents for Jira Service Management). The exact number of users is not displayed when it’s less than 10. Adding more users will automatically change your Free plan to a Standard plan on trial.
Additional users are automatically counted towards billing even if they don’t log in or accept your invitation. To learn more about how to invite users, see Invite a user.
For a user to not count towards billing, a site admin should delete or remove the user from any synced user directory. To remove a user from a cloud site, see Remove or suspend a user.