Manage tax information
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When you buy an Atlassian product, taxes are applied to your order based on your sold-to address. For instance, customers based in the United States may be charged US Sales Tax, those in the European Union, South Korea, Taiwan, and some other countries may be charged VAT, CT, or GST, while those based in Canada may be charged PST, GST, QST, or HST.
Atlassian doesn’t apply taxes to purchases made by customers or entities who provide valid tax exemption documentation or countries where users can provide a valid tax exemption document.
Update your tax ID
Contact us to update your VAT, PAN, CIN, PST, QST, GST ID, or registration number.
Get a sales tax refund
Sales tax is generally applied to all taxable orders where valid exemption documentation hasn’t been provided to Atlassian.
Your sales tax refund or tax exemption is granted on the taxed jurisdiction, not the billing jurisdiction.
If sales tax was applied to your order, but you can provide valid exemption documentation covering the purchase period, you can get a refund on the sales tax portion of your payment by contacting us.
To get a refund
For cloud monthly subscriptions: contact us within the first paid month (after your trial ends).
Post 30 days of payment: contact your local state tax authority or amend your sales tax return to get a refund from your local revenue authorities.
We’re unable to provide tax refunds outside of our 30-day refund policy. This also applies to cases where your local tax authority is unable to amend your sales tax return.